KJB Hotelss Customer Services for bookings at all hotels

Top 10 Questions:

How do I find the price for a specific hotel?

We have children, can we get extra beds/cots in the room?

How do I know if the hotel has parking facilities and how can I reserve it?

Where can I find the hotel’s telephone number and / or email address?

How do I cancel or change my reservation?

What is my PIN code and what do I need it for?

What does the price include?

How do I know my reservation is confirmed?

Can I make a reservation by phone?

Where can I find the address of the hotel?

Searching:

How do I find only available hotels for the period I want to stay?

How do I find the price for a specific hotel?

How do I search for hotels by price?

How do I search for hotels in or near to a specific part of the city/town or near to a particular point of interest?

What does the distance mentioned in brackets near the hotel's name correspond to?

How do I search for hotels with specific facilities such as, an indoor swimming pool?

How do I search for hotels that have family rooms (quadruple rooms)?

Where can I find the hotel’s telephone number and/or email address?

Where is the location of the hotel?

Can I make a booking for tonight on your website?

How can I find a hotel with rooms for people with a disability?

Room Types:

What's the difference between a Double room and a Twin room?

We have children; can we get extra beds/cots in the room?

Can I request an extra bed in my room and will there be extra costs?

What does “Hot Deal”, “ Non-refundable” “special conditions” etc. mean next to my room type?

What does the price include?

Are the rates on your website per person or per room?

Will I pay a reservation fee to Booking.com?

Is breakfast included in the price?

Are taxes included in the room rates?

What does the crossed out rate mean next to my room type?

Do I pay the full price for my child(ren)?

Do you offer special discounts (for senior citizens, airlines employees, etc)?

Can I use discount vouchers (e.g. issued by magazines, shops, etc.)?

Can I use my airline/hotel loyalty card to get a discount at my hotel of choice?

If do not have a credit card. Can I still book a room?

Why do I need to give my credit card details?

What does pre-authorization mean?

What types of credit card can I use to complete the reservation?

Can I make a reservation for myself using someone else’s credit card?

My credit card has been charged. What should I do?

How do we make your booking secure?

I have received a new credit card and my old details are no longer valid. What do I need to do?

Can I use a debit card to complete my reservation?

How does the credit card guarantee my reservation?

I am entering my credit card details, when will I pay?

Does the hotel need a deposit or a payment in advance?

Can I pay for my stay in advance?

Can I pay for my stay at the hotel with a different credit card than the one used to make the reservation?

Reservation Process:

Can I make a reservation by phone?

How many rooms can I book in one reservation?

Can I book a hotel for day use?

How can I make a special request? e.g. a sea view, twin beds, room on a certain floor or dietary needs?

How do I find out how many bedrooms are in an apartment/suite?

How secure is the Booking.com website?

Hotel Policies:

What are the check-in and check-out times of a hotel?

I will be arriving earlier/later than the stated check-in time. Can I still check-in?

I want to check out after the stated check out time. What should I do?

How do I get more information about the room or hotel facilities?

How do I find out if a hotel allows pets?

I want a smoking room however I can only choose a non-smoking room. How can I request a smoking room?

How do I know my reservation is confirmed?

Are the facilities in the room that I have booked guaranteed?

I have booked a hotel but I did not receive a confirmation by email. What do I have to do?

What is “My Booking”?

What is my PIN code and what do I need it for?

Cancellation / Change of Reservation:

How do I cancel or change my reservation?

Till when can I cancel my booking & will I pay a cancellation fee?

How do I know that my booking has been cancelled?

Where can I find the cancellation policy of the hotel?

Can I cancel or change a Hot Deal or Non Refundable booking?

Extra Facilities:

Can the hotel store my luggage before check in or after check out?

How do I find out if a hotel has a certain facility, e.g. a lift?

How can I find out that the hotel offers a shuttle service and how can I book it?

How do I know if the hotel has parking facilities and how can I reserve it?

Where can I find the address of the hotel?

We have children; can we get extra beds/cots in the room?

Airport Hotels: Hotels for all major UK Airports inc. Heathrow, Gatwick, Manchester, Liverpool & Glasgow.

Airport Parking: Compare airport car parking prices with APH, BCP, FHR, Purple Parking and Park and Go at over 100 different car parks around the 24 UK airports all on one page.

UK Attractions: Hotels for some of the UK's top attractions. From Alton tower, Blackpool Pleasure Beach, Scotland's Highlands to Mount Snowden in Wales.

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